Preguntas Frecuentes

Una de las principales preocupaciones sobre las operaciones del juego online es garantizar el juego justo.

Comprendemos la importancia de explicar cómo se hace esto:
El ¨croupier¨de casinoenchile.com es realmente una computadora. Un Generador Randómico de Números es utilizado para asegurar que la performance sea realmente aleatoria. casinoenchile.com utiliza el confiable MD5 RNG, que provee consistentemente resultados aleatorios. El sistema ha sido testeado rigurosamente, haciendo millones de rondas y examinando los resultados. El sistema es también testeado sistemáticamente por CasinoenChile

Proveemos a nuestros Miembros de un Historial de resultados de sus juegos. La información puede ser consultada en cualquier momento, al accionar sobre el link del perfil, e incluye montos apostados, resultados de juego, asi como tambien información de Depósitos y Retiros.

CasinoenChile ha sido auditado internacionalmente en términos de Porcentajes de Pago en todos sus juegos de Casino y Tragamonedas.

La revisión es llevada a una base mensualmente, e incluye el Porcentaje de Pago de cada juego en casinoenchile.com.

PREGUNTAS FRECUENTES

CUENTA

¿Cómo registrarse en casinoenchile.com?

Registrarse y ser parte la comunidad CasinoEnChile es muy fácil y rápido, el primer paso es ingresar a nuestro Sitio casinoenchile.com, luego deberá hacer clic en el botón “Registrarse” ubicado en la parte superior derecha de nuestra Sitio, de inmediato aparecerá un formulario donde debe completar todos los datos solicitados de manera veraz, al final el Jugador deberá aceptar nuestros Términos y Condiciones y aceptar que su registro corresponde a un Jugador mayor de edad.

Luego de diligenciar el formulario, su cuenta está a un paso de ser activada; le enviaremos un código al número de teléfono que estableció en el registro y una vez lo coloque en el Sitio su proceso será exitoso y está más que listo para empezar a jugar y ganar. Recuerde que su nombre de Jugador es el Username registrado y la contraseña que definió al momento de registrarse.

¿Se puede abrir más de una cuenta?

No, un Jugador única y exclusivamente puede tener una Cuenta de Jugador registrada con su número de identificación.

¿Debe proporcionar algún documento de identidad para que se verifiquen sus datos?

En CasinoEnChile nos tomamos muy en serio el juego responsable, por eso y otras razones es importante que podamos identificar como mayores de edad a cada uno de nuestros Jugadores, evitando así ir en contra de la normatividad. Es por esto que la información suministrada en el proceso de registro pasa por un proceso de verificación de datos y, en caso que se requiera, solicitaremos al Jugador el envío del documento de identidad, además si un Jugador solicita el cambio de alguno de sus datos sensibles, como correo electrónico, deberá comunicarse con nuestro soporte a través de los formularios de contacto disponibles.

¿Cómo se validan los datos?

La validación de datos se hace directamente con terceros encargados y autorizados, ellos nos suministran los datos referentes al número de documento que se está registrando en nuestra plataforma y si estos son correctos el registro se aprueba exitosamente.

¿Cómo puede cambiar su contraseña?

Si ya ha iniciado sesión en su Cuenta de Jugador y desea cambiar su contraseña, podrá dirigirse al menú principal y seleccionar la opción "Cambiar Contraseña".

Si no ha iniciado sesión, puede dirigirse a la página principal, presionar la opción “Ingresar” y hacer clic en “Has olvidado tu contraseña?”, ingresando la dirección de correo electrónico de su Cuenta de Jugador y recibir un email para restablecer la contraseña.

¿Es posible actualizar sus datos personales?

Sí es posible, pero no todos sus datos podrán ser actualizables, para hacerlo el Jugador deberá ingresar a su Cuenta de Jugador, dirigirse al menú principal y seleccionar la opción "Mi Perfil" y realizar los pasos respectivos.

Podrá actualizar solamente la información de: sexo, ciudad y país, se solicitará que ingrese su contraseña actual para poder realizar los cambios solicitados.

Cualquier otro dato que desee actualizar deberá enviar correo electrónico a , en donde se solicitará información para corroborar que eres el propietario de la cuenta.

BONOS PARA NUEVOS JUGADORES

El Jugador que se registre tendrá a su disposición un Bono de bienvenida de CLP 5.000, Bono de Primera Carga que equivale al 100% de la primera carga de saldo, Bono de Segunda Carga equivalente al 25% de la segunda carga de saldo y el Bono de Tercera Carga equivalente al 50% de la tercera carga de saldo. Estos bonos se entregan de forma consecutiva y los mismos están condicionados a Términos y Condiciones específicos.

RECARGAS Y RETIROS

¿Cómo recargar su cuenta?

Para recargar su cuenta de Jugador deberá ingresar a la opción de cajeros, depósitos en el menú principal del Sitio:

1. Pago con tarjetas de crédito/débito: en nuestra plataforma tenemos disponible diferentes proveedores de pago, una pasarela de pago electrónico fácil, rápido y seguro para que pueda recargar su cuenta desde cualquier dispositivo conectado a internet. Nota: debe tener en cuenta que la información que ingrese al momento de realizar el depósito como tarjetahabiente debe coincidir con la información de su Cuenta de Jugador en casinoenchile.com de lo contrario su transacción será rechazada.

¿Qué es un retiro?

Un retiro es una solicitud de recuperación de las ganancias del Jugador. Se realiza desde la opción de cajeros opción retiros en el menú principal del Sitio, donde se ingresa un monto total o parcial del balance que hasta ese momento tiene el Jugador en su cuenta. Se envía un correo electrónico al Jugador indicando que tiene una solicitud de retiro y cuando la solicitud es procesada por el equipo de operaciones de CasinoEnChile, se envía un comprobante de la transacción al Jugador, junto con el depósito del dinero en su cuenta bancaria.

¿Tiene un valor máximo para retirar?

No, no tiene valor máximo a retirar.

AYUDA TÉCNICA

¿Existe algún requerimiento técnico para usar casinoenchile.com?

CasinoEnChile es compatible actualmente con todos los navegadores en todos los sistemas operativos y en todos los dispositivos móviles. Recomendamos que si desea realizar apuestas en nuestra modalidad de juego “Apuestas juego en vivo” deberá contar con una buena conexión a internet. Si de lo contrario presenta algún inconveniente accediendo o usando nuestro Sitio casinoenchile.com agradeceríamos nos informará de inmediato a través del formulario de contacto en el Sitio, o por los canales de comunicación existentes.

Si el Sitio no se carga correctamente o está tomando mucho tiempo, ¿qué debo hacer?

Si está presentando alguno de estos inconvenientes, solicitamos nos notifique contactando nuestro equipo de soporte, el cual procederá de derivar el caso al área respectiva para solucionar.

¿Debe cambiar periódicamente la contraseña?

El manejo de la contraseña es única y exclusivamente responsabilidad del Jugador. En casinoenchile.com estamos comprometidos con el buen uso y la seguridad de su Cuenta de Jugador, por lo tanto, le recomendamos cambiar su contraseña de acceso periódicamente y así evitar posibles suplantaciones. En caso de que transcurran 12 (doce) meses desde el momento que se creó la Cuenta de Jugador enviaremos una notificación recomendándole cambiar la misma.

JUEGO

¿Qué son los juegos de azar?

Son aquellos juegos cuyos resultados no dependen exclusivamente de la habilidad o destreza de los jugadores, sino esencialmente del acaso o de la suerte.

¿Qué es una máquina de azar?

Una máquina de azar corresponde a todo sistema o toda máquina electrónica, electromecánica, eléctrica o que funcione con cualquier otro modo de operación, que permita recibir apuestas en dinero, conceda a cada persona un tiempo de uso o de juego y, que a través de un sistema aleatorio de generación de resultados, otorgue, eventualmente, un premio en dinero o avaluable en dinero.

¿La destreza de un Jugador permite tener más posibilidades de obtener un premio en las máquinas de azar?

La destreza de quien juega en las máquinas de azar, ya sea innata o adquirida a través del entrenamiento, no asegura para éste un cambio favorable en la posibilidad de obtener un premio, puesto que ella no es capaz de contrarrestar los efectos producidos por el azar en el resultado final del juego.

¿Se puede obtener un premio cada vez que se juega en una máquina de azar?

La obtención de un premio dependerá siempre del azar, por lo que el resultado de cada jugada no depende de los resultados anteriores o posteriores que se registren en una máquina de azar. Se puede efectuar un alto número de jugadas y no ganar un premio o bien hacer una sola apuesta y obtener un premio elevado.

¿Cuáles son las probabilidades de ganar un premio en una máquina de azar?

Cada programa de juego de las máquinas de azar debe estar diseñado para que otorgue premios en él % del total de combinaciones de jugadas posibles como mínimo, lo que es denominado porcentaje de retorno.

En nuestro Sitio estos porcentajes dependiendo del proveedor oscilan entre el 92% al 96% (mínimos de retorno).

¿Cómo se calcula el porcentaje de retorno de las máquinas de azar?

El porcentaje de retorno corresponde al monto total ganado en la totalidad de jugadas realizadas en una máquina de azar, dividido por el monto total apostado por todos los Jugadores en dicha máquina de azar, multiplicado por 100.

Se debe considerar que este cálculo de retorno se aplica en un ciclo completo del juego de azar en cuestión. Es al final del ciclo indicado por el fabricante del juego que aplicando la fórmula mencionada anteriormente se determina el % de retorno.

Un ciclo de un juego dependiendo del fabricante se traduce en cierta cantidad de jugadas totales, siendo lo normal que estos ciclos son de miles de jugadas.

Por lo cual el porcentaje de retorno no se puede calcular en base al historial de jugadas de un Jugador particular en un rango de tiempo determinado, porque este historial no representa todo el ciclo de jugadas que ha tenido el juego, es solo una fracción mínima dentro del ciclo; y por lo tanto no permite la determinación matemática del porcentaje de retorno.

¿Cómo puede realizar una apuesta?

Para realizar una apuesta deberá tener balance disponible en sus créditos de participación, podrá recargar a través de las diferentes opciones indicadas en la página, a continuación deberá seleccionar el juego al que desea apostar, y dependiendo del tipo de juego que seleccione, la apuesta se hace por el monto indicado en el mismo menú del juego.

PREGUNTAS FRECUENTES SOBRE PAGOS ELECTRÓNICOS

1. ¿Es seguro ingresar sus datos bancarios en este Sitio?
   Para proteger sus datos CasinoEnChile delega al proveedor de pago la captura de la información sensible. Ya que la plataforma de pagos cumple con los más altos estándares exigidos por la norma internacional de seguridad en transacciones con tarjeta de crédito.
   
   Además, tiene certificado de seguridad SSL, el cual garantiza comunicaciones seguras mediante la encriptación de todos los datos hacia y desde el Sitio; de esta manera se podrá sentir seguro a la hora de ingresar la información de su tarjeta.
   
   Durante el proceso de pago, en el navegador se muestra el nombre de la organización autenticada, la autoridad que lo certifica y la barra de dirección cambia a color verde. Estas características son visibles de inmediato y dan garantía y confianza para completar la transacción con el Proveedor de Pago.
   
   
2. ¿Puede realizar el pago cualquier día y a cualquier hora?
   Sí, contamos con proveedores de pagos y podrá realizar sus cargas en línea los 7 (siete) días de la semana, las 24 (veinticuatro) horas del día a sólo un clic de distancia.
   
   
3. ¿Pagar electrónicamente tiene algún valor para el Jugador?
   No, los pagos electrónicos realizados a través de los proveedores de pago no generan costos adicionales para el Jugador.
   
   
4. ¿Qué debe hacer si su transacción no concluyó?
   En primera instancia, revisar si llegó un email de confirmación de la transacción a la cuenta de correo electrónico inscrita en el momento de realizar el pago, en caso de no haberlo recibido, deberá contactarse directamente a nuestro soporte online para confirmar el estado de la transacción.
   
   
5. ¿Qué debe hacer si no recibe el comprobante de pago?
   Por cada transacción aprobada a través del proveedor de pago, recibirá un comprobante del pago con la referencia de compra en la dirección de correo electrónico que indicó al momento de pagar, si no lo recibe, podrá contactarse directamente a nuestro soporte online y allí atenderemos su solicitud y le ayudaremos.

TUTORIAL

POLÍTICAS DE PAGO

El Jugador puede realizar cargas de saldo a través de métodos de acreditación por tarjetas de crédito o débito en cualquier momento desde el Sitio.

El procedimiento de acreditación en la cuenta de Jugador en el Sitio, comienza con el depósito del Jugador a través de empresas de pago o monederos que se ofrecen en el Sitio. Estas empresas de recaudo de fondos reciben el depósito de nuestros Jugadores, comprueban que están debidamente constituido los fondos e informan, internamente, a la plataforma de acreditación de saldos del Sitio, Jugador y monto depositado, recibida la información se acredita a su balance y queda disponible para su uso.

El Operador pone a disposición de sus Jugadores varias empresas externas de medios de pagos o monederos, así el Jugador tiene la oportunidad de elegir la que le parezca más conveniente. Por intermedio de estas empresas de pago el Operador recibirá los depósitos y efectuará los pagos a sus Jugadores.

El Jugador declara haber sido informado de que toda suma de dinero relacionada con su Cuenta de Jugador no producirá ningún tipo de intereses; no procederá a realizar reclamo alguno a este respecto, independientemente del período de tiempo que el dinero haya permanecido en la cuenta de juego.

RETIRO DE GANANCIAS

Siempre que se cumplan todas las disposiciones del presente contrato, el Operador se compromete a ejecutar inmediatamente las solicitudes de retiro de ganancias del Jugador, en la medida que el saldo de la Cuenta de Jugador resulte positivo.

El procedimiento es el siguiente:

1. Se inicia con la solicitud del Jugador en el Sitio. Esta solicitud entra al proceso de retiros, el cual se efectúa por orden de llegada.
2. El retiro de ganancias de montos inferiores a USD 1.300 es pago inmediato tras la verificación de los datos de la Cuenta de Jugador y que el monto que se solicita retirar esté disponible en dicha cuenta. Verificado ello, el Operador generará la instrucción de pago por el medio elegido por el Jugador. El Operador se compromete a efectuar este proceso en forma inmediata.
3. Para el retiro de ganancias de montos iguales o superiores a USD 1.300, se requiere una autorización de la plataforma de análisis de jugadas, que consiste en un chequeo de los movimientos del Jugador, en el que se verifica que estos estén correctos y no existan errores o anomalías en ellos. Este visto bueno tiene un plazo máximo de ejecución de 8 (ocho) horas hábiles. Una vez obtenido el visto bueno, se genera la instrucción de acuerdo a lo indicado en el punto anterior. Sin perjuicio de lo anterior, el Operador se reserva el derecho a efectuar el pago al día siguiente hábil mediante depósito de cheque bancario.

PREEMINENCIA DE LOS RESULTADOS REGISTRADOS POR EL OPERADOR

En caso de divergencias entre el resultado mostrado en el Sitio y el registrado directa o indirectamente por el Operador en su servidor informático a través del Software, este último prevalecerá en todo caso.

El Jugador reconoce y acepta que únicamente se considerarán como prueba los ficheros informáticos del Operador.

Por tanto, sólo los datos y registros obtenidos y/o almacenados directa o indirectamente por el Operador se considerarán probatorios de la existencia y contenido de los derechos y obligaciones del Operador y el Jugador, sea cual sea el soporte.

TRANSACCIONES

La utilización de la Cuenta de Jugador se limita estrictamente a su participación en los juegos en línea ofrecidos en el Sitio. La realización de depósitos en la Cuenta de Jugador sólo puede destinarse a este fin, excluyéndose cualquier otro uso, como el de cuenta bancaria, traspaso de fondos a otro Jugador del Sitio o cualquier otro donde pertenezca el Sitio del Operador.

El Jugador se compromete expresamente a no oponerse ni anular en su banco, por cualquier motivo, ningún pago de las cantidades debidas al Operador. Deberá actuar del mismo modo en caso de que cualquier importe se haya cargado en su tarjeta de débito. Por tanto, el Jugador renuncia irrevocable y definitivamente a oponerse o rechazar pago alguno por importes debidos al Operador.

CONFIDENCIALIDAD

El Operador utiliza métodos de encriptación privada y pública para asegurar, en la medida de lo posible, la confidencialidad de la contraseña de los Jugadores y proteger el acceso al software y los juegos. Sin embargo, el Jugador es el único responsable del buen uso de la Cuenta de Jugador y de la confidencialidad de su contraseña.

Se prohíbe al Jugador utilizar los medios de pago o la Cuenta de Jugador de un tercero o de otro Jugador, incluso con el consentimiento de éste. Además, el Jugador concede al Operador el derecho a deducir de la Cuenta de Jugador cualquier importe que haya percibido indebidamente por uso fraudulento o error de funcionamiento en el Sitio o en los juegos.

RESPONSABILIDAD DEL JUGADOR

El Jugador se compromete a indemnizar al Operador por cualquier pérdida relacionada con los pagos o posibles montos impagos que le deba el Jugador, o con el uso indebido o abusivo de su Cuenta de Jugador.

El Jugador acepta que:

1. El Operador utilice procesos electrónicos de pago de terceros y/o instituciones financieras que gestionan los pagos realizados por el Jugador en su actividad con el Sitio, el software o los juegos.
2. El Operador bloqueé la Cuenta de Jugador en caso de sospecha de fraude, trampa o uso del Sitio o de los juegos contrarios al presente Contrato.
3. El Operador impida el uso de ciertas tarjetas de crédito relacionadas con actividades ilícitas, fraude, trampa o incumplimiento del Contrato.
4. El Operador pueda solicitar al Jugador los datos de su cuenta bancaria y las transacciones financieras realizadas en relación con el uso del Sitio por iniciativa del Jugador.
5. El Operador no será responsable en ningún caso del uso fraudulento o abusivo de una Cuenta de Jugador o de tarjetas de crédito o débito robadas, incluso si dicho uso abusivo o fraudulento de la Cuenta de Jugador o el robo de las tarjetas hubiese sido comunicado al Operador.

BONOS Y PROMOCIONES

Los Bonos son cantidades de dinero promocional que el Operador W&C N.V. facilita gratuitamente a sus Jugadores para incentivar el uso del Sitio casinoenchile.com.

La disponibilidad y utilización de los Bonos está sujeta a las condiciones de cada promoción, así como a los requisitos generales de utilización de la página y los contenidos en los Términos y Condiciones. El Jugador debe respetarlos para poder beneficiarse de los Bonos.

En términos generales los Bonos otorgados por el Sitio a sus Jugadores permiten cobrar la ganancia generada con el Bono; y al momento del retiro o cobro se pagará la ganancia generada con el Bono y éste se descontará.

El Jugador podrá acceder a los términos y condiciones de cada promoción cuando esté conectado a la página, a través del enlace Bonos, donde figuran las condiciones especiales de cada uno de los Bonos promocionales a los que puede tener acceso el Jugador.

Privacy Policy

The WEB site casinoenchile.com belongs to the company W&C N.V. which is a limited liability company, domiciled in E-Comerce Park Vredenberg Curacao.

W&C N.V. operates under License No. 8048/JAZ issued to Antillephone, Authorized and Regulated by the Government of Curaçao, hereinafter the "License".

The company's objective is to organize, market, promote, manage, and operate through its authorized sites, all types of remote gaming activities, comprising gaming, betting and other betting exchange operations, interactive casinos, bingos, lotteries, sports betting and other interactive games and entertainment.

The purpose of this "Privacy Policy" is to disclose the conditions governing the collection and processing of your personal data by the Operator, hereinafter referred to as "Confidential Information".

DEFINITIONS

Operator: W & C N.A.V a limited liability company, domiciled at E-Comerce Park Vredenberg Curacao

Site: Corresponds to the Internet site available at the URL casinoenchile.com and any other related site accessible through links and/or other means of access operated by the Operator.

Contract: Means the set of terms and conditions and other clauses described in this instrument, the norms and rules contained in the "Terms and Conditions" and in the "Game Rules" and detailed instructions for each of the specific games available on the Site.

User: Any person over 18 years of age with a valid and enabled user account on the Site.

User Account: It is a personal registration opened by a User, which allows him/her, under the conditions defined by the Contract, to have access to the Site and the Software through which he/she will play and bet online on the games offered. In order for such registration to be operational, it must be validated by the Operator after the checks defined by the Operator or required by any applicable regulations have been carried out.

Software: Any program, data or other element contained in the Site that allows the User to participate in online games.

WHAT INFORMATION DO WE COLLECT?

• Personal information

The first type of information is the one that identifies or reasonably can identify a person or User ("Personal Information"). This Personal Information may consist of the following:

Registration Data: When the User opens a User Account and registers to use the Site, he/she will be asked for certain personal data, such as: first and last name, e-mail address, gender, date of birth, country of residence, national identification number, telephone number, etc.

Identity Number: In certain instances, Users will be required to provide their national identification number, ID card, to prove their identity. This information is required for certain functions of our services.

Voluntary Information: We also collect information that Users provide voluntarily. For example, when they respond to any type of communication, when they communicate with us via email or any of the channels that the Operator provides for communication with its Users.

Device information: We also collect device information, browser version, IP address or geo-location data.

Phone calls: We monitor phone calls for customer support and/or security purposes.

• Non-personal information

The second type of information collected by the Operator is non-identifying and non-identifiable information pertaining to the User, which may be available or collected through the User's use of the Site's services ("Non-Personal Information").

The non-personal information that is collected consists of technical and aggregate usage information, and may contain, among other things, the user's operating system, browser type, user connection times on the Site.

The types of Non-Personal Information collected by the Operator are as follows

Technical information: To improve the functionality of the services and provide a better experience, technical information transmitted by the device is collected, including certain information about your software and hardware (e.g., the type of browser and operating system your device uses, access time, etc).

Game information: The Operator stores game information, among other things, deposits, bets, bonuses, duration of the game session and favorite games played by Users.

Device and Connection Information: We may collect information from the device you use, for security, fraud detection and for the purpose of preventing any type of illicit activity. For example, we may collect information regarding other software which is running concurrently with yours to detect if the software you are using is related to any type of fraudulent activity (e.g., bots, malware, etc.) or to check if the connection you are using is via VPN or proxy.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use your Personal Information for the following purposes:

• To set up, manage and update User Accounts;
• To provide and operate the Services (e.g., process bets or payments);

• To communicate with Users and keep them informed about the latest updates to our services, as well as communicate special promotions;
• To market the Operator's services as well as to send advertisements, including behavioral and/or behavioral advertisements;
• To manage the relationship with the Users, assist in the resolution of any problems that may occur in our services and thus be able to respond to their questions or queries;
• To provide a responsible gaming environment;
• To communicate with Users and process any request in use of User's rights;
• To detect and prevent any illegal, fraudulent or other activity that may jeopardize or adversely affect the integrity of the services, including identifying risks associated with your activity on the Site.
• To investigate violations of policies and terms and conditions, as well as to enforce our policies;

OVERVIEW

The Operator agrees to protect and respect the Confidential Information of each User of the Site.

It is important that each Site User carefully reads and understands this confidentiality section and the terms of the Agreement, where all the information regarding the use of personal data, as well as the rights and obligations of the Users can be found.

The Operator will only access Users' personal data when it needs to carry out regular Site services, such as processing deposits and withdrawals of winnings or providing additional information requested by the Users. Email is the main means of contact to inform Users about new updates to the Software and the Agreement, to send them the latest promotions or to assist with operations such as deposits and withdrawals, as well as to answer questions sent by filling out a form on the Site. If the User does not wish to receive advertising material, he/she should unsubscribe from the newsletter or contact customer service.

The Operator shall have access to the personal data of the Users, which is essential to carry out its obligations and to ensure at all times that the Users receive the necessary assistance.

The Operator complies with the applicable regulations on data protection and protection of Users of online games and has taken the necessary measures to ensure that the data of its Users are not accessible by third parties and that any communication between Users and the Operator's technical gaming systems or customer service is encrypted and strictly confidential.

All data obtained during the registration process and the use of the Site are stored in the Operator's database, even if the User decides to close his/her account. Such data is also stored as a measure to prevent fraudulent activities and money laundering. The Operator reserves the right to report any suspicious activity or to hand over any information to the competent authorities if it believes that there are indications of criminal acts.

EXERCISE OF RIGHTS

At any time, the User may exercise his or her rights under the Contract and the applicable legal regulations by writing to:

Postal Address: W&C N.V , E-Comerce Park Vredenberg Curacao.

E-mail address: (indicate a contact email). 

Telephone: (please specify)

INFORMATION ON E-MAILS

Occasionally, emails sent by the Operator may automatically arrive in the spam folder. We recommend that our users or players add the above email address to their contact list to ensure that they receive all promotions and other communications in their inbox.

INFORMATION ABOUT COOKIES USE

Cookies make it possible to recognize the device used to access the Site.  This makes it possible to ensure optimal navigation and to remember user preferences, allowing for a personalized experience. They also allow us to carry out essential operations and improve our services.

SYSTEM LIMITATIONS

In case of regulation in some of the applicable jurisdictions, the Operator agrees to make an adjustment of the limits imposed by the same on the Site without affecting the operability of its functions, in turn, the self-limitations will be evaluated since the limitations imposed by the system must prevail over the limitations imposed by the User. In the case of deposits, if the deposit is greater than the limit imposed by the system, the User will be refunded the full amount of the deposit made within a period not exceeding 48 working hours.

LIMITATIONS IMPOSED BY THE REGULATORY AGENCY

The Operator agrees to make an adjustment of the limits imposed by the same on Sitioo without affecting the operability of its functions, in turn self-limitations will be evaluated since the limitations imposed by the system must prevail over the limitations imposed by the User.

VOLUNTARY SELF-EXCLUSION

The Operator offers a mechanism of voluntary self-exclusion by the User to control his/her bets, the self-exclusion means that the account on the Site will remain closed for a period of time that the User can choose, following the date on which the User is making the request. The account will not be reactivated under any circumstances during the period of exclusion.

It is a way for any person who believes to have gambling problems (compulsive gambling) to close his/her account temporarily or indefinitely, in these cases it will not be possible to play, deposit money, although it will be possible to make total or partial withdrawals, if the player is going to exclude himself/herself indefinitely he/she has the obligation to withdraw all the funds available in his/her account.

The Operator agrees to comply with the exclusions established by the user, and to offer him the mechanisms to revoke it. It is important for the user to take into account that in order to get out of the self-exclusion the user must request the revocation by filling out a form, the revocation will be immediate.

UPDATES

This Privacy and Data Protection Policy, as well as the Agreement, is subject to change in response to possible legislative changes or to ensure proper adaptation to industry practices. Any changes will be duly notified either by e-mail or by posting a notice on the Site, and must be accepted by the User, according to the procedure detailed in the Agreement.

Nuestro objetivo es ofrecerte un servicio de gran calidad. Queremos que tu experiencia en nuestro Sitio sea agradable y segura, por lo que nuestro compromiso con el juego responsable es alto. Para CasinoEnChile el juego responsable se basa en proteger a los menores, informar a los Jugadores sobre los posibles efectos perjudiciales del juego y en prevenir dichos efectos.

PROTECCIÓN DE MENORES

Proteger a los menores de edad es una responsabilidad ineludible. CasinoEnChile está estrictamente limitado a los Jugadores mayores de edad, por lo que nuestro formulario de registro exige documentación con la que poder verificar la edad de nuestros Jugadores, entre otros datos. Además, hay unas sencillas medidas de seguridad que puedes tomar para ayudarnos a que los menores no jueguen en nuestro casino:

• Nunca deje su sesión abierta.
• No deje sus datos de inicio de sesión al alcance de menores.
• Limite la cantidad de tiempo que los menores pasan conectados a internet sin supervisión.
• Instale un programa de control de acceso como: Sentry PC, Cyber Patrol, GamBlock o Net Nanny.

CONSEJO PARA LOS PADRES.

• No deje a sus hijos sin vigilancia cerca de su computador cuando el juego de casino.
• Proteja sus programas de apuestas con acceso a través de usuario y contraseña.
• No permita que personas menores de 18 años participen en ninguna actividad de apuesta.
• Mantenga su Username, contraseña y métodos de depósito fuera del alcance de los niños.
• Eduque a sus hijos sobre la legislación y el daño potencial de apuestas por menores de edad.
• Limite el tiempo que sus hijos pasan en internet.

Desafortunadamente, no existe algún sistema que sea completamente infalible. Si conoce de una persona que sea menor de 18 años y que esté registrado en casinoenchile.com, por favor notifíquenos por alguno de nuestros canales de comunicación: Contacto o info@casinoenchile.com.

EFECTOS PERJUDICIALES

Informar a los Jugadores sobre las posibles influencias negativas del juego y las repercusiones que estas pueden tener es parte de nuestro objetivo. Para la mayoría de Jugadores, el juego es una fuente de diversión y entretenimiento, sin embargo, un bajo porcentaje de Jugadores desarrolla problemas de adicción y esto acaba perjudicando su situación financiera, personal y familiar. Te recomendamos que, para hacer tu visita al casino más segura, sigas las siguientes recomendaciones:

• Nunca juegue bajo los efectos del alcohol o las drogas.
• No juegue coaccionado, juegue solo cuando usted así lo decida.
• No juegue con el objetivo de recuperar el dinero que ya ha perdido. Esto puede crear un círculo vicioso y disparar el modo de juego compulsivo.
• Limite el tiempo y el dinero que invierte en jugar.
• No descuide las relaciones con sus familiares y amigos por dar prioridad al juego.

PREVENCIÓN.

Hay muchas formas de prevenir el juego compulsivo. Lo primero que debe hacer es examinar de forma honesta sus razones para jugar y cómo el juego puede afectar su día a día. Si tiene tendencia a desarrollar un comportamiento dependiente, es imprescindible que establezca límites. Además es importante que las razones para jugar sean puramente lúdicas y no profesionales, el juego debe ser un entretenimiento y no debes aspirar a que se convierta en su principal fuente de ingresos.

También le recomendamos que reflexione sobre las siguientes cuestiones:

• ¿Alguna vez ha jugado para evadir sus problemas?
• ¿Ha descuidado, aunque sea mínimamente, algún aspecto de su vida familiar para poder pasar más tiempo jugando?
• ¿Ha considerado ampliar sus límites en repetidas ocasiones?
• ¿Financiar el juego tiene más prioridad que financiar sus necesidades personales o familiares?
• ¿Alguna vez se ha sentido presionado a jugar porque todos sus amigos jugaban?
• ¿Ha pedido prestado dinero para jugar?
• ¿Ha perdido tiempo de trabajo o clase por estar jugando?
• ¿Ha apostado alguna vez más dinero del que tenía intención de apostar?
• ¿Siente ansiedad si no puede jugar cuando le apetece?
• Si la respuesta a alguna de estas preguntas es afirmativa, póngase en contacto con nuestro servicio de atención al cliente. También puede buscar información y ayuda a través de numerosas páginas web, como por ejemplo Jugar Bien o Futuro sin Juego.

AUTOLIMITACIÓN

En CasinoEnChile, le damos las herramientas para controlar el monto que utiliza en una apuesta. Puede configurar su propio monto límite de depósito mensual y solicitar el ajuste en cualquier momento. Basta con ingresar a la sección de autolimitación disponible en el Sitio y podrá establecer los límites deseados en apuestas, depósitos y/o tiempo de sesión.

Para ayudarle a configurar límites que son adecuados para usted, tenga en cuenta estos tres aspectos:

• Determine qué constituye una pérdida aceptable antes de comenzar a apostar.
• Tome nota de cuán seguido juega.
• Tome nota de cuánto tiempo pasa en cada sesión de juego.
• Utilice sus respuestas para determinar cuánto le gustaría gastar por día, por semana o por mes.

AUTOEXCLUSIÓN

Si en cualquier momento comienza a preocuparse por su comportamiento como Jugador, puede solicitar alguna de las siguientes autoexclusiones:

• Un período limitado de autoexclusión para todos los proveedores y/o categorías.
• Un período limitado de autoexclusión para algunos proveedores y/o categorías.
• Un período ilimitado de autoexclusión para todos proveedores y/o categorías.
• Un período ilimitado de autoexclusión para algunos proveedores y/o categorías.

Durante estos periodos bloquearemos los juegos de los proveedores y/o categorías de los cuales usted se haya excluido.

Además, tomaremos todas las medidas necesarias y razonables para asegurarnos que tampoco recibirá material promocional durante ese tiempo.

Le ofreceremos las posibilidades de revocar esta autoexclusión desde el Sitio por lo que podrá solicitar la revocación de la misma justificando el motivo por el cual desea hacerlo.

RECUERDE:

• Apostar es una forma de entretención. No es una manera rápida de hacerse millonario para pagar deudas.
• Apostar es un juego de azar. No existe fórmula que garantice ganancias.
• La decisión de apostar debe ser su propia opción.
• Nunca trates de revertir sus pérdidas.
• Compruebe en su Cuenta de Jugador los montos que gasta periódicamente.
• Asegúrese de conocer las reglas de los juegos en los que juega.
• Como muchas cosas, lo que es entretenido de manera moderada, puede ser desastroso en exceso.

PORCENTAJES DE PAGO

El "croupier" de casinoenchile.com es realmente una computadora. Un generador randómico de números (RNG) es utilizado para asegurar que la performance sea realmente aleatoria casinoenchile.com utiliza el confiable MD5 RNG, que provee consistentemente resultados aleatorios. El sistema ha sido probado rigurosamente, haciendo millones de rondas y examinando los resultados. El sistema es también testeado sistemáticamente por CasinoEnChile

Proveemos a nuestros miembros un historial de resultados de sus juegos. La información puede ser consultada en cualquier momento, al accionar sobre la opción del perfil, e incluye montos apostados, resultados de juego, así como también información de depósitos y retiros.

CasinoEnChile ha sido auditado internacionalmente en términos de porcentajes de pago en todos sus juegos de casino y Slots.

La revisión es llevada a una base mensualmente, e incluye el porcentaje de pago de cada juego en casinoenchile.com.

Our goal is to offer you a high quality service. We want your experience on our website to be pleasant and safe, so our commitment to responsible gambling is high. For casinoenchile.com responsible gambling is based on protecting minors, informing players about the possible harmful effects of gambling and preventing such effects.

PROTECTION OF MINORS.

Protecting minors is an unavoidable responsibility. casinoenchile.com is strictly limited to adult players, so our registration form requires documentation with which to verify the age of our players, among other data. In addition, there are some simple security measures you can take to help minors not play in our casino:

• Never leave your session open.

• Do not leave your login details within reach of minors.

• Limit the amount of time that minors spend connected to the internet without supervision.

• Install an access control program such as: Sentry PC, Cber Patrol, GamBlock or Net Nanny.

ADVICE FOR PARENTS.

• Do not leave your children unattended near your computer when the casino or poker room game is open.

• Protect your betting programs with access through username and password.

• Do not allow people under the age of 18 to participate in any betting activity.

• Keep your username, password and deposit methods out of reach of children.

• Educate your children about the legislation and potential damage of betting by minors.

• Limit the time your children spend on the internet.

• Unfortunately, there is no system that is completely infallible. If you know of a person who is under 18 and who is registered at casinoenchile.com, please notify us through one of our communication channels: online chat, support or info@casinoenchile.com.

HARMFUL EFFECTS.

Informing players about the possible negative influences of the game and the repercussions they may have is part of our goal. For most users, gambling is a source of fun and entertainment, however, a low percentage of players develop addiction problems and this ends up harming their financial, personal and family situation. We recommend that, to make your visit to the casino safer, follow the following recommendations:

• Never play under the influence of alcohol or drugs.

• Don't play coerced. Play only when you decide.

• Don't play with the goal of recovering the money you've already lost. This can create a vicious circle and trigger the compulsive game mode.

• Limit the time and money you invest in playing.

• Don't neglect relationships with your family and friends for giving priority to gambling.

PREVENTION.

There are many ways to prevent compulsive gambling. The first thing you should do is honestly examine your reasons for playing and how the game can affect your day to day. If you tend to develop dependent behavior, it is essential that you set limits. In addition, it is important that the reasons for playing are purely playful and not professional, gambling must be entertainment and you should not aspire to it becoming your main source of income.

• We also recommend that you reflect on the following issues:

• Have you ever played to escape your problems?

• Have you neglected, even minimally, any aspect of your family life to be able to spend more time playing?

• Have you considered extending your limits repeatedly?

• Does financing the game have more priority than financing your personal or family needs?

• Have you ever felt pressured to play because all your friends played?

• Have you borrowed money to play?

• Have you lost time at work or class for playing?

• Have you ever bet more money than you intended to bet?

• Do you feel anxious if you can't play whenever you feel like it?

If the answer to any of these questions is yes, contact our customer service. You can also search for information and help through numerous websites, such as Play Well or Future Without Game.

SELF-CLEAN YOURSELF.

At casinoenchile.com, we give you the tools to control the amount you use in a bet. You can set your own monthly deposit limit amount and request the adjustment at any time. Simply contact our support and a representative will help you set your limits. User support is available by email during the week from Monday to Friday during business hours.

• To help you set limits that are right for you, keep these three aspects in mind:

• Determine what constitutes an acceptable loss before starting to bet.

• Take note of how often you play.

• Take note of how much time you spend in each game session.

• Use your answers to determine how much you would like to spend per day, per week or per month.

SELF-EXCLUSION.

If at any time you start worrying about your behavior as a player, you can request one of the following options:

• A period of seven days of distancing.

• A period of one month of distancing.

• A period of three months of distancing.

• A period of six months of self-disqualification.

During these periods we will block your User Registration. Any new account you try to register during that disqualification period will also be blocked as soon as it is detected.

In addition, we will take all necessary and reasonable measures to ensure that you will not receive promotional material during that time either.

During the self-disqualification period, the request for temporary blocking of the User Registration will be irrevocably applied. You can contact us to reactivate User Registration once the self-disqualification period has ended. In our opinion, we reserve the right to withhold all money deposited and related to the Player Account.

You can also request a self-disqualification period by calling our agents. Our representatives are available by phone, email and live chat, 24 hours a day, 7 days a week. You can request your distancing period at any time through the indicated communication channels.

REMEMBER:

• Gambling is a form of entertainment. It's not a quick way to become a millionaire to pay off debts.

• Gambling is a game of chance. There is no formula that guarantees profits.

• The decision to bet must be your own option.

• Never try to reverse your losses.

• Check your Player Account for the amounts you spend periodically.

• Make sure you know the rules of the games you play in.

• Like many things, what is entertaining in a moderate way, can be disastrous in excess.

PAYOUT PERCENTAGE

The "croupier" of casinoenchile.com is really a computer. A Randomic Number Generator is used to ensure that the performance is really random. casinoenchile.com uses the reliable MD5 RNG, which consistently provides random results. The system has been rigorously tested, making millions of rounds and examining the results. The system is also systematically tested by CasinoenChile.

We provide our Members with a History of results of their games. The information can be consulted at any time, when acting on the profile link, and includes amounts bet, game results, as well as Deposit and Withdrawal information.

CasinoenChile has been audited internationally in terms of Payout Percentages in all its Casino and Slot games.

The review is taken to a monthly basis, and includes the Payout Percentage of each game at casinoenchile.com.

IDENTIFICATION

The website casinoenchile.com belongs to the company W&C N.V., a limited liability company domiciled at Groot Kwartierweg 10, Livestrong Building, Curaçao. W&C N.V. operates under License No. 8048/JAZ issued to Antillephone, authorized and regulated by the Government of Curaçao, hereinafter the "License".

The company's purpose is to organize, market, promote, manage and operate, through its authorized sites, all types of remote gaming activities, including games, betting and other betting exchange operations, interactive casinos, bingo, lotteries, sports betting and other interactive games and entertainment.

The terms and conditions of the Site are set out below. These rules constitute a binding agreement: by clicking to accept these terms and conditions and/or by using the Site and/or by accepting any bonus or prize, you agree that you have read and accepted these terms and any amendments thereto.

If you have any questions regarding these terms and conditions, you may contact customer service. If you do not agree to these rules, you should not register or continue using the Site.

DEFINITIONS

Operator: W&C N.V., a limited liability company domiciled at Groot Kwartierweg 10, Livestrong Building, Curaçao.

Site: the website available at the URL casinoenchile.com and any other related site accessible through links and/or other means of access operated by the Operator, including any mobile version or mobile application thereof.

Agreement: the set of terms and conditions and other clauses described in this instrument, the norms and rules contained in the Privacy Policy, and the game rules and detailed instructions for each of the specific games available on the Site.

Player(s): any person over 18 (eighteen) years of age with a valid and enabled Player Account on the Site.

Player Account: a personal registration opened by a Player which, under the conditions defined in the Agreement, gives access to the Site and to the Software through which the Player will play and bet online on the games offered. For such registration to become operational, it must be validated by the Operator once the checks defined by the Operator or required by any applicable regulations have been carried out.

Software: any program, data or other element contained in the Site that allows the Player to participate in the online games.

Player Name and Password: the Username and access password chosen by the Player during registration on the Site.

Parties: the Player and the Operator, jointly.

Username: the name or alias that the Player will use on the Site.

PURPOSE OF THE AGREEMENT

Opening a Player Account on the Site means that the Player has read, understood and expressly accepted the terms and conditions contained in this Agreement.

The Parties agree that the Operator is expressly entitled, without any right to indemnification or compensation for the Player, and without the need to state any cause or grounds, to close, cancel or block the Player Account in the event of a breach of these conditions.

SCOPE OF APPLICATION AND ENFORCEABILITY OF THE AGREEMENT

The Agreement forms an indivisible contractual whole. The Operator is expressly entitled to modify and/or update the terms and conditions of the Agreement from time to time; such modifications and/or updates will be duly communicated through the Site and must be accepted by the Player.

PLAYER ACCOUNT

Participation in the games offered on the Site is reserved for Players who have duly registered on it. This registration process requires the Player to identify himself/herself by means of a Username, e-mail address and password, and to provide his/her first name, last name, full address, nationality, sex, date of birth, national identity document number, mobile phone number and any other information required during the online registration process.

The data collected during the registration process, as well as any other data provided by the Player through the use of the Site, will be processed in accordance with the provisions of the Privacy Policy.

The Player undertakes to provide accurate and complete information during registration and to keep it up to date. Accordingly, it is forbidden to use inaccurate registration data, to impersonate third parties or to choose a Username that may cause or lead to confusion.

The same person is forbidden from creating more than one Player Account, whether from the same computer or from different computers and/or from the same Internet connection (IP).

Registrations on the Site are limited to 1 (one) per Player. The Operator will establish the necessary mechanisms using the data (document number, phone number, e-mail address) collected and declared in the Privacy Policy at the time of registration.

Upon suspicion of multiple registration by a Player, of Players acting in collusion or as a syndicate, of the creation of fictitious accounts or of the use of front persons (straw men), the Operator reserves the right to change or withdraw any bonus offer, cancel any winnings, and block or close the Player Account(s) and/or Players involved.

The Player Account is personal to the Player and may not be assigned, made available or made accessible to third parties by any means.

The Player must meet the following conditions:

• Be a real natural person. You cannot be a company or other legal entity.
• Be at least 18 (eighteen) years of age, or above the legal gambling age in the country where you are playing.
• Have sufficient legal capacity and properly enter into this Agreement.
• Not be a resident of the United States, France, The Netherlands, The Dutch Caribbean Islands, Curacao, Aruba, Bonaire, St. Maarten, St. Eustatia and Saba.
• Be a resident of a territory that permits gambling, acknowledging that it is the Player's sole responsibility to be informed of the rules in his/her country of residence that may prohibit the Player from registering and/or betting on the Site.

When the Player checks the box corresponding to "I accept the Terms and Conditions", the Player declares that:

• The Player is over 18 (eighteen) years of age;
• The Player is playing for himself/herself and with his/her own money;
• The Player does not have any other Player Account on the Site;
• The Player has not self-excluded from any gambling website in the last 12 months;
• The Player has read and accepts the terms and conditions;
• All information provided by the Player to the Site is correct and may be verified, and the Player understands that providing any form of incorrect information will void all winnings from his/her plays on the Site; and
• The Player is aware of and acknowledges that the Site sets certain limits on the maximum prizes that may be won per [day/week/month and/or may be withdrawn per day/week/month].

The information provided when creating the Player Account must be truthful, complete, accurate and kept up to date by the Player. The Player undertakes to inform the Operator of any change affecting the data provided during registration. If the above registration conditions are no longer met, or if the information provided is no longer truthful, complete, accurate or up to date, the Operator reserves the right to suspend and/or cancel the Player Account and access to the Site.

The Player authorizes the Operator, without geographical or time limitation, to use Usernames on the Site.

The Operator reserves the right to prohibit the use of any pseudonym or Player name that it considers inappropriate, contrary to public order or decency, or that creates confusion as to the identity of another Player.

The Player must enter his/her password each time he/she accesses the Site in order to be properly identified by the Operator.

The only information available and visible to all Players is the Player name.

The Operator recommends choosing a Player name different from one's first and last names. Once the Operator has approved the chosen Player name, it can no longer be changed.

If the Player forgets his/her password, he/she must click on the "Forgot your password?" link on the Site's home page and enter the e-mail address associated with his/her Player Account.

The Operator will send an e-mail with a link allowing the Player to create a new password.

In the event of forgetting, loss or theft of the Player name and password, the Player must send an e-mail to the Operator at info@casinoenchile.com. The Operator will take all necessary measures to restore the Player's access to his/her account after verifying his/her identity, for which purpose it may request any information and proof it deems necessary.

The Operator will verify the Player's identity and compliance with the provisions of this Agreement based on the information provided by the Player when creating the Player Account, and is entitled to require, during this process or at any other time, the presentation of documents proving the identity of the Players.

PLAYER NAME AND PASSWORD

The Player may change his/her password, for which he/she will be required to enter the password used up to that moment.

The processing of personal data is governed by the Privacy Policy.

The Player accepts that the Operator may verify that the Player is who he/she claims to be, and therefore agrees to provide all documents requested to verify registration and payment information, such as (by way of example) passport, utility bills, bank statements or any other document proving the origin of funds, if necessary.

RESPONSIBLE GAMING

The Operator has a section dedicated to Responsible Gaming, with several pages and detailed information. The Operator will make available to the Player a number of tips, a problem-gambling test, a list of help centers, and the option to request self-exclusion or self-limitation of use of the Site.

ACCESS TO THE SITE

The Player declares that he/she has been informed that access to the Site and participation in the games require an Internet connection enabling communication with the Site.

The Player releases the Operator from all liability if access to the Site and participation in the games are impossible due to force majeure, the use of inadequate equipment by the Player, access through a VPN, or access from territories restricted by the Operator.

The Player warrants to the Operator that the equipment used is free of defects that could affect the proper functioning of the Site.

The Player undertakes to use up-to-date antivirus software.

The use of a VPN (Virtual Private Network) to access the Site is strictly prohibited.

The Player may under no circumstances authorize third parties to use his/her registered account, password or identity to access the Site. The Operator will not accept any claim relating to gaming activities carried out on the Player's account by a third party.

The Operator shall in no case be liable for the fraudulent or abusive use of a Player Account, or of stolen bank accounts, credit cards or debit cards.

The Player is therefore solely responsible for any use by third parties, whether authorized or not, of his/her computer equipment, e-mail address, pseudonym/Player name and/or password, as well as his/her bank card and means of payment in general. Accordingly, the Player is bound by the provisions of this Agreement to safeguard and properly use them, and releases the Operator from liability for any damage caused by the use of his/her Player name or password by third parties.

The Player undertakes to take all necessary measures to keep his/her access data confidential. The Player must log out of his/her account at the end of each session, must make sure that the links used to participate in the games lead to the Site, and must verify that the web address is that of the Site. Any participation in games that are not on the Site, i.e. through web addresses other than the Site, is deemed non-existent and releases the Operator from all liability for its consequences.

The Player is prohibited from downloading, publishing or transmitting by any means any content containing computer viruses or any other code or Software designed to hinder, distort, interrupt, destroy or limit the normal operation of the Site, the Software or the games and betting services.

USE OF THE SITE

Use of the Site is completely free of charge. The Player undertakes not to commit acts or engage in conduct that may harm or damage the operation and/or reputation of the Operator and the Site.

It is forbidden to modify or attempt to modify the functions of the games and bets offered, in particular to alter the results or any other element that determines the end of a game or its winners, or that may affect the Player's odds of winning or those of other Players, or cause losses to other Players.

The Player is strictly prohibited from using robots, search programs or other manual or automatic procedures aimed at obtaining, recording, storing, capturing or reproducing the structure or presentation of the Site. Stochastic calculation and the use of any computer program, artificial intelligence or any other tool that may affect the normal operation of the Site are also strictly prohibited. If the Operator considers that the Player has modified or attempted to modify the devices used to play, in express violation of this clause or any other provision of the Agreement, it shall be expressly entitled to suspend or cancel the Player Account, freezing any balances in it.

The Operator is entitled to report such conduct to the competent authorities for the determination of the relevant liabilities and to keep the balances frozen until the judicial proceedings have been resolved.

The Player declares that he/she is aware of and accepts that playing the specific games offered on the Site may not produce any winnings and may even cause him/her to lose money. The Player shall personally bear the consequences of all financial losses and hereby waives any legal action against the Operator on this ground.

The Player declares that the funds used to play on the Site are of lawful origin and undertakes not to use the Site to transfer funds to third parties or to carry out any unlawful or fraudulent activity, or any transaction that is prohibited or other than the use of the services offered on the Site.

The Player is strictly prohibited from forcing, attempting to force or in any way attempting to circumvent the security measures applied by the Operator, including those relating to registration procedures.

The Player undertakes to use the Site and any element related to it (links, hypertexts, software, databases, editorial content, graphics, etc.) in compliance with the clauses of this Agreement.

The Player declares and accepts that any sum of money in his/her gaming account does not generate any adjustment or interest, regardless of how long the money has remained in the Player Account.

The Player undertakes to comply with any tax obligations that may apply to him/her. The Player shall be solely and fully responsible for declaring, registering, paying and accounting for any taxes or fees (ordinary or extraordinary) that may accrue before the tax authorities of his/her domicile in the event of winnings. The foregoing is without prejudice to any legal obligations of the Operator to report Players' data to the relevant tax administration.

The Player is strictly prohibited from collecting or gathering any information relating to other Players of the Site.

The Player may use the services strictly in a personal, non-professional capacity, in his/her own name and expressly not on behalf of any other person or company. The Player may only use the services for recreational and entertainment purposes, in accordance with these Terms and Conditions and all applicable laws, rules and regulations. Any use of the services by a corporate Player or for commercial purposes is prohibited.

Upon suspicion of any use of the services in breach of this article, the Operator reserves the right to change or withdraw any bonus offer, cancel any winnings and close the Player Accounts involved.

Since this is a personal account for that specific Player, by which the Player has been identified, and since the method of payment of winnings is linked to the Player himself/herself, in order to prevent possible money laundering, terrorist financing or other crimes, the Player may not assign, sub-license, transfer or encumber in any way any of his/her rights or obligations under the terms and conditions. If the Player assigns, transfers or encumbers any of his/her rights under the terms and conditions, the Player shall lose all of his/her rights under the terms and conditions vis-à-vis the Operator.

If, by law or by court decision, the transfer of the Player's rights and/or obligations is deemed lawful, all withdrawals will be made using the same payment, method and payment details chosen by the Player when making a deposit, in order to ensure compliance with anti-money laundering policies and regulations.

CODE OF CONDUCT

The Player is free to enter and participate in the dialogue spaces offered on the Site (real-time chat), provided that he/she complies with the legislation in force and with this Agreement.

The Player is obliged to respect the basic rules of good conduct, manners and courtesy, and in particular the following:

• Treat other participants politely.
• Avoid personal attacks.
• The Player is prohibited from disseminating or spreading messages of hatred, racism, anti-Semitism, xenophobia, homophobia or defamation, or messages contrary to morality and public order, and in general any denigrating or unpleasant message on any subject, in all discussion spaces, and must show respect for Players, the Site, the games and the Operator.
• Messages contrary to the spirit of the Site are also prohibited in such discussion spaces, such as messages expressing political or religious opinions, or abusive, excessive or inappropriate messages, messages that tend to mislead other Players regarding the rules of the games, or messages impersonating other people, especially a moderator, host, employee, collaborator, partner or affiliate of the Operator.
• The Operator reserves the right to remove from the forums and discussion spaces any message contrary to this clause.
• Each Player shall be solely responsible for the content of the messages he/she posts in the discussion spaces. The Operator may in no case be held liable for the content of such messages, in particular for their unlawful nature under applicable regulations, or for any loss or damage arising from the use of content published or transmitted by instant messaging or in any other way through the forums or discussion spaces.

DEPOSITS, WITHDRAWALS AND BETTING

The Player may top up the balance of his/her own Player Account through the mechanisms declared by the Site.

The Operator reserves the right to check any balance top-up made by the Player in order to determine its origin.

It is strictly forbidden to top up the Player Account from third-party accounts other than those of the Player who holds the Player Account on the Site.

The Player may not transfer or receive funds from one account to another and/or transfer, sell or buy accounts.

Part of the Player Account crediting procedure is the receipt of funds or deposits from the Player through the payment companies or wallets offered on the Site. The collection companies receive the deposit, verify that the funds have been duly credited, and internally report and validate the Username, the Player Account data and the amount deposited to the balance crediting platform.

The Operator may make external collection and payment companies available to its Players, which may be used at the Player's choice.

Provided that all provisions of this Agreement are complied with, the Operator will immediately execute Players' requests to withdraw winnings. The procedure begins with the request generated by the Player on the Site. This request enters the payment process, which is carried out on a first-come, first-served basis.

For new Players, on their first withdrawals and as part of identity verification, the Operator reserves the right to request a means of identifying the Player, verification of any data used during registration, or any other method necessary to validate the Player's identity. If the result of this additional verification is negative or inconsistent, the Operator reserves the right to suspend the Player Account.

If deposits have been made through external online collection companies, the Operator may require proof and a photograph of the means of payment used, whether a credit or debit card. Such photograph must show the front of the bank card, displaying the cardholder's name and only the last 4 digits of the card. The purpose is to verify that the holder of the means of payment matches the identity document and the Player Account data registered on the Site. If they do not match, the withdrawal will be withheld, the Player Account will be suspended and submitted to an investigation process, and the withdrawal will be subject to the outcome of that process.

For deposits made through online collection companies, the Operator reserves the right to process withdrawals only once the funds have been duly credited to the Operator's accounts, which normally takes up to 48 business hours from the day following the deposit.

The Operator reserves the right to request an additional source of funds on a case-by-case basis.

For all Players, the Site Operator reserves the right at any time to request the Player to verify his/her identity and means of payment, by requesting supporting documentation or any other technological means it determines, such as the Player's biometrics. The sole purpose of all these verification measures is to protect Players from fraud and misuse of their means of payment, and to prevent money laundering.

Maximum deposit per day: the maximum amount the Player may deposit in any 24 (twenty-four) hour period is USD $10,000. Any deposit above this maximum amount may be cancelled and refunded by the Operator.

Maximum winnings per day: the maximum amount of winnings in any 24 (twenty-four) hour period is USD $10,000. Any winnings above this maximum amount may be cancelled by the Operator.

Maximum withdrawal amount per day: the Player may only withdraw a maximum of USD $10,000 in any 24 (twenty-four) hour period, unless a higher amount has been agreed between the Player and the Operator. The Operator may refuse a withdrawal request if there is suspicion that the funds are being withdrawn for fraudulent or money laundering purposes, pending investigation.

Notwithstanding the maximum withdrawal amount defined in this article, the maximum withdrawal amount is subject to the limits established by the payment method chosen by the Player when making a deposit.

Withdrawal amounts and processing times: withdrawals of amounts below the equivalent in local currency of USD $1,300 are processed immediately, after verification of the Player Account data and the amount withdrawn and generation of the payment instruction, which may be made by bank transfer or by deposit of a bank check. The Operator will process them immediately, it being understood that, due to the need for third-party intervention and depending on demand, this may take up to 2 hours from the request.

For amounts equal to or greater than the equivalent in local currency of USD $1,300, authorization is required from the gaming and financial analysis platform, which reviews the Player's transactions. Such approval has a maximum execution period of 8 (eight) business hours. At this stage, verification of the identity and legitimacy of the Player's means of payment may be required. Once the payment is approved, the payment instruction is sent to the payment provider to make the deposit to the Player, which may take more than one day.

Same payment method for withdrawals: all withdrawals must be made through the same payment method and payment details chosen by the Player when making a deposit, unless the Operator is unable to do so or decides otherwise. This is at the Operator's discretion. If the Player has deposited using several payment methods, the Operator reserves the right to split the Player's withdrawal among those payment methods and to process each part through the respective payment method at its discretion and in accordance with anti-money laundering policies and regulations.

Withdrawal to the same person: the Player accepts that all deposits/withdrawals made to/from his/her Player Account are transferred to/from bank accounts, debit cards, credit cards, wallets or any other payment options available in the Player's country that belong solely to the Player and are in the Player's name.

It is prohibited to make any withdrawal from a Player Account to any bank account(s), debit/credit card(s), wallet or any other payment option that does not belong (solely) to the Player. This is to prevent the Operator from transferring funds to persons who have not been duly identified by the Operator, in accordance with anti-money laundering policies and regulations.

Jackpot payments: for jackpot payments, understood as amounts equal to or greater than the equivalent in local currency of USD $10,000, in addition to verifying the Player's identity and means of deposit, the Operator is entitled to request the Player to provide the source of funds when the Player has made a deposit greater than the indicated amount.

In these cases, payment may be made through a bank instrument other than a transfer to the Player Account, issued by the financial institution providing payment services in the relevant jurisdiction, after the Player signs a receipt of conformity.

Withdrawals without use of the Site's services: the Site provides gambling entertainment services to persons over 18 (eighteen) years of age. A Player is considered to have used the Site's services when he/she has placed bets for at least 50% of the amount deposited. Withdrawal requests that do not meet this condition will be penalized with the equivalent of 5% of the amounts deposited; this percentage will be automatically deducted when the withdrawal is processed and will pass to the Operator as a penalty and liquidated damages.

In the event of any discrepancy between the result displayed on the Site and the result recorded directly or indirectly by the Operator on its computer server, the latter shall prevail in all cases.

Use of the Player Account is strictly limited to participation in the online games offered on the Site. Deposits into the Player Account may only be used for this purpose, excluding any other use, such as use as a bank account or transfer of funds to another Player of the Site.

The Operator uses private/public encryption methods to ensure, as far as possible, the confidentiality of Players' passwords and to protect access to the Site and the games. However, the Player is solely responsible for the proper use of his/her Player Account and the confidentiality of his/her password.

The Player expressly undertakes not to oppose, revoke and/or cancel with his/her financial institution, for any reason whatsoever, any payment of amounts transferred to the Operator. The Player shall act in the same way if any amount has been charged to his/her debit card. Accordingly, the Player irrevocably and definitively waives the right to oppose or refuse any payment of amounts owed to the Operator.

The Player grants the Operator the right to deduct from the Player Account any amount improperly received due to fraudulent use or malfunction of the Site or the games.

The Player shall indemnify the Operator for any loss related to the Player's payments or possible non-payments, or to the improper or abusive use of his/her Player Account.

The Player expressly accepts that:

• The Operator uses electronic payment processes of third parties and/or financial institutions that manage the payments made by the Player in his/her activity on the Site.
• The Operator may suspend or cancel the Player Account of Players suspected of fraud, cheating or use of the Site or the games in breach of the provisions of the Agreement.
• The Operator may prevent the use of certain credit cards related to unlawful activities, fraud, cheating or breach of the Agreement.
• The Operator may request from the Player his/her bank account details and the financial transactions carried out in connection with the use of the Site at the Player's initiative.

SELF-EXCLUSION

The Operator offers the Player a voluntary self-exclusion mechanism to control his/her betting. Self-exclusion means that the Player Account on the Site will remain restricted for a period of time that the Player may choose.

The Player may exclude himself/herself from all Categories and Providers available on the Site by accessing the "Account Closure" option in the menu, where a list of options is available, as well as the definition of the period during which the Player wishes to be excluded from the Site.

This is a way for anyone who believes they have a gambling problem (compulsive gambling) to restrict or close their account temporarily or indefinitely.

Partial self-exclusion: the Player must set an expiry date until which the self-exclusion will remain in force; it may apply to a specific game Provider or Category, or to all of them.

Total self-exclusion: the Player will be excluded indefinitely from one or more game Categories or Providers, whether specifically or in full. If indefinite self-exclusion is requested for all Providers or Categories, the Player will be required to withdraw all funds from the Player Account.

The Operator undertakes not to block access to the Player Account while the self-exclusion is in force; however, it will not allow access to the games or Providers covered by the self-exclusion.

Players with an active self-exclusion of any kind will not be eligible to receive bonuses from the Operator until the current self-exclusion is revoked or expires.

The Operator undertakes to comply with the self-exclusion set by the Player and to offer the mechanisms for it to be revoked. The Player should note that, in order to end the self-exclusion, he/she must request its revocation by means of a form. The revocation will be processed as soon as possible and may take up to 48 (forty-eight) hours.

SELF-LIMITATION

The Operator offers several solutions allowing Players to control and limit their activity of their own free will, leaving them free to set the pace of their activities on the Site.

The Player may self-limit, that is, set limits on the amount of money he/she will bet (beyond the credit available in the system), on the duration of each session (the time he/she may remain playing), and on the amount of money he/she wishes to deposit into his/her Player Account.

Deposit limits: allow the Player to set limits on the deposits he/she may make on the Site. They can be modified in the Self-Limitation section of the menu. Deposits above the self-imposed limit will be rejected.

Betting limits: allow the Player to set limits on the bets he/she may place on the Site. They can be modified at any time in the Self-Limitation section of the menu.

Session duration limits: directly restrict the time the Player may remain in a gaming session. This time is set directly by the Player, who may modify it at any time in the Self-Limitation section of the menu.

Self-limitations cannot be revoked under any circumstances; however, the Operator will guarantee access to modify them whenever the Player so requires.

The Operator undertakes to comply with the self-limitation set by the Player. Please note that if the Player wishes to make his/her limits stricter, the change will be applied immediately; if the Player wishes to relax a limit, the change will take effect 24 (twenty-four) hours after the request.

PLAYER ACCOUNT MONITORING

The Operator undertakes to protect and respect the confidential information of each Player of the Site. The document entitled Privacy Policy, which forms part of the Agreement, sets out information on the use of personal data and on the rights and obligations of Players.

The Operator will access Players' personal data when it needs to provide the Site's own services, for example to process deposits and withdrawals of winnings or to provide additional information requested by its Players. E-mail is the main means of contact to inform Players about updates to the Site and the Agreement, to send promotions, to help with operations such as deposits and withdrawals, and to answer questions sent through the contact form on the Site. If the Player does not wish to receive advertising material, he/she must unsubscribe from the newsletter or contact customer service.

The Operator has access to Players' personal data, as this is essential to fulfil its obligations and to ensure at all times that Players receive the necessary assistance.

The Operator complies with high data protection standards and has adopted the necessary measures to ensure that its Players' data are not accessible to third parties and that all communication between Players and the Operator is encrypted and strictly confidential.

All data obtained during the registration process and the use of the Site are stored in the Operator's database, even if the Player decides to close his/her account. Such data are also stored as a measure to prevent fraudulent activities and money laundering. The Operator reserves the right to report any suspicious activity or to provide any information to the competent authorities if it considers that there are indications of criminal acts.

MOBILE VERSION

The Player accepts and confirms that he/she is fully aware of the functional differences between the desktop version and the mobile version of the Site.

The Player understands that the mobile version of the Site offers reduced functionality. However, all of the Site's options and applications can be fully consulted and accessed through the desktop version.

OPERATOR'S LIABILITY

The Operator undertakes to make every effort to ensure fast and professional access to the Site 24 (twenty-four) hours a day, Monday through Sunday.

The Operator undertakes that the Site will ensure the Player fair chances of winning thanks to the "Random Number Generator Software (RNG)". To this end, the Operator integrates on its sites only game providers from the online gaming industry that hold the appropriate technical certifications for their games and live rooms.

In order to connect to the Site, the Player acknowledges and accepts that he/she must have the necessary equipment and software, as well as an Internet connection compatible with the access conditions of the games offered on the Site.

The Operator guarantees the proper functioning of the Site and the available games with a minimum connection of 10 MB ADSL for Slots and 30 MB for Live Casino, and the following minimum operating system requirements:

Hardware and operating system:

• PC: Windows 7 or later.
• Macintosh: Mac OS X 10.13 (High Sierra) or later.
• Browser software: EDGE or later with JavaScript enabled, Firefox with JavaScript enabled, Chrome with JavaScript enabled.

If the Player does not meet these minimum specifications, he/she runs the risk of not being able to enjoy the services offered on the Site.

The Player accepts that access to the Site may be interrupted or temporarily suspended due to maintenance operations, updates to the Site or repairs following acts of piracy, vandalism or other circumstances beyond the Operator's control, such as:

• Failures in the operation of the Internet network that prevent the correct running and/or operation of one or more of the games offered on the Site, or even access to the Site.
• A breakdown of the receiving equipment or communication lines.
• An addressing problem.
• A virus or malicious code, an anomaly, or a technical, physical or logical failure of any kind.
• Suspension of Data Center services and backup servers.
• Acts of authority (including the denial or revocation of any license or consent).

The Operator undertakes to take all reasonable measures to limit these interruptions, insofar as they are attributable to it. The Player acknowledges and accepts, for this reason, that the Operator has and assumes no liability for the unavailability, suspension or interruption of the Site or its services during play.

The Operator, therefore, shall not be liable under any circumstances for damages or inconveniences of any nature, direct or indirect, foreseeable or unforeseeable, relating to the use of the Site, including, among others:

• Loss of profit, loss of opportunity, cost of obtaining a substitute service or technology.
• All consequences of the circumstances mentioned above.
• All consequences of a fortuitous event, force majeure or similar circumstance.

The Operator shall not be liable if, for any reason beyond its control, one or more of the games or services are modified, postponed or cancelled.

Any evolution or change in the content of the Site may require the updating and/or temporary unavailability of the Site, which shall in no way imply liability for the Operator.

Likewise, the Operator reserves the right to interrupt or suspend one or more of the games or services offered on the Site at any time and without prior notice, without the need to justify the reasons. In this case, the Operator shall not be liable in any way, and Players may not claim compensation of any kind.

In the event of a complaint by a Player due to the unavailability of the Site, the Software or any game, the Operator may require a screenshot, without such request implying any liability for the Operator.

Finally, the Player releases the Operator from any liability for any damage or inconvenience of any kind, direct or indirect, foreseeable or unforeseeable, suffered by the Player as a result of the abusive or improper use of the Site, the Software or the games by another Player or third party, including, without limitation, damages related to economic loss, loss of earnings, loss of data or property damage.

The Player accepts and declares to be aware that the Operator's liability, where applicable, shall always and in all cases be limited to the equivalent in local currency of USD $750.

These terms and conditions shall apply regardless of the basis of liability, whether contractual, non-contractual (including negligence and strict liability) or otherwise, and extend to the Operator's employees, agents and representatives.

In the event of errors in the systems or means of communication due to viruses or malicious code affecting the payment of accounts or any other parameter or element of the Site, the Operator is released from all liability towards the Player or third parties for any damages, costs, expenses, losses or claims caused by such errors, and reserves the right, in the event of such errors, to remove all games from the Site and to take any other measure to correct such errors, without any obligation to provide similar substitute Software and/or games. The Operator will not pay winnings obtained outside the normal course of play; that is, following the intrusion of malicious code into the game, a platform failure, a failure of the game provider or manufacturer, embezzlement by an employee, the use of hacking Software or other reasons of that kind, winnings will be automatically voided.

The Operator shall not be liable for any act or omission of the Internet provider or of any third party with whom the Player has contracted in order to access the Site. In the event of a dispute between the Player and the Internet provider, the Operator will not be involved in the proceedings, and such disputes shall in no way affect the Player's obligations under this Agreement.

The Operator is not responsible for the quality of the Internet connection contracted by the Player. Interruptions in play due to Internet service outages are the sole responsibility of the Player. Claims for plays affected by Internet connection outages will not be accepted.

INTELLECTUAL PROPERTY

The Player declares that he/she has been informed that the Operator is the owner or beneficiary of the rights relating to all distinctive signs of the Site, the Software, and the games and bets offered. The games and the Site are the property and/or rights of third parties legitimately granted to the Operator, which is the exclusive holder of the corresponding rights.

Access to the Site and use of the games involve the use of data and programs that are not the property of the Player and whose use the Operator grants to the Player.

Any use of the games or the Site outside the legitimate connection authorized by the Operator is strictly prohibited.

The Player is prohibited from infringing the aforementioned intellectual property rights in any way, in particular by reproducing, communicating or using (even partially) the distinctive signs of the Site, or by using all or part of the content of the Software, the games, the Site or any of their components.

The Player is also prohibited from copying, printing, transferring and transmitting all or part of the Software or the games in any medium or form, as well as from selling, renting, subletting or distributing the Software and the games by any means, modifying the Software, the Site or the games, merging all or part of the Software, the Site or the games and bets with other computer programs, compiling the Software, the Site or the games and bets, or decompiling, disassembling or translating them.

The Player is prohibited from using robots, search programs or any other manual or automatic procedure that allows him/her or a third party to obtain, record, store, capture or reproduce all or part of the content of the Site, the games and bets, or data relating to Players.

The Player is further prohibited from:

• Allowing one or more third parties to use the Site, the Software or the games without the prior consent of the Operator.
• Reverse engineering or creating derivative works of the Site, the Software or the games.
• Using the Site, the Software or the games for purposes other than those described in this Agreement.

The Player undertakes to delete all copies of the Site, the Software or the games upon deletion of his/her registration, whether voluntarily or at the Operator's initiative, regardless of the reason.

BREACH OF THE AGREEMENT OR APPLICABLE LAW

In order to maintain strict security controls on the Site, the Player will have 3 attempts to enter his/her Username and password correctly; after 3 failed attempts, the Player will not be allowed access for 30 (thirty) minutes, and a message stating the reason for the block will be displayed in the login window.

The Operator reserves the right to suspend or close a Player's Player Account in the event of a breach of the Agreement or of the law applicable in the relevant jurisdiction, without prior notice or compensation.

In particular, the following are considered breaches justifying the suspension of the Player and the closure of the associated Player Account:

• Failure to comply with the conditions of the Agreement regarding registration, or if the information provided by the Player is no longer accurate, truthful, complete or up to date. The same shall apply if the Player is subject to a gambling ban.
• Abusive use of the account opening procedure.
• Unauthorized use of the Player Account by the Player (e.g. its use as a bank account, transfer of chips).
• Abusive use of promotions and/or any other offer of the Operator.
• Any fraud, unlawful activity or attempted unlawful or unauthorized use of the Site, the Software or the games by the Player, including the use of the Player Account by another Player (even with the Player's consent), as well as the use of stolen credit or debit cards or money laundering or terrorist financing activities.
• Any act of "piracy" against the Site, the Software or the games, including infringements of the Operator's intellectual property rights by the Player.
• Any infringement of the rules of the games permanently available on the Site, and above all cases of cheating (such as chip "dumping" or the use of automated programs).
• Any activity or attempt of collusion between Players.
• Any improper conduct by the Player, verbal and/or written, when dealing with the Operator or any company engaged by the Operator to provide services to its customers, such as payment providers, call center, among others.

In the event of suspension or closure of a Player's Player Account, the Operator reserves the right to:

• Report to the competent authorities, including judicial authorities, electronic payment service providers or other financial institutions, any unlawful or suspicious activity by a Player.
• Suspend or cancel any transaction, deposit or payment to/from a Player.
• Block the Player's balance to prevent the consequences of abusive or unlawful use, alleged or flagrant, of the Site or the games.
• Initiate any legal action necessary or useful to remedy the Player's breach, obtain compensation for the damage suffered by the Operator, or recover any winnings paid to the Player after or by reason of the breach attributed to him/her.

If the Player Account is closed by the Operator due to a breach of the Agreement, the Player will be notified of the closure by e-mail sent to the address provided during registration. Closure of the Player Account entails forfeiture of any winnings accrued after the Player's breach of the Agreement, without prejudice to the Operator's right to receive any compensation that may be due to it.

DURATION AND TERMINATION

The Agreement enters into force when, during the registration and Player Account creation process, the box "I agree with the Terms and Conditions" is checked, and remains in force until the Player Account is closed.

The procedure for cancelling the Player Account due to inactivity is as follows:

After 12 (twelve) months without any activity or transaction recorded in the Player Account, the Operator will send an e-mail to the address registered by the Player, stating that his/her Player Account will be suspended if no activity is recorded within the following 15 (fifteen) business days. Inactivity of the Player Account is counted from the last login to the website.

If the Player has not contacted the Operator and has not logged in to the Site since receiving the e-mail, once the stated period has elapsed, the Operator is entitled to cancel the Player Account. In such case, the Operator will send an e-mail to the Player communicating its decision.

If the Operator becomes aware of the death of a Player, the Player Account will be automatically blocked. If, 6 months after the blocking, the legal heirs, in accordance with the applicable legislation, have not contacted the Operator, the Player Account will be cancelled and the funds in the associated Player Account will become the property of the Operator.

If you wish to recover funds from closed, blocked or excluded accounts, you must contact customer service.

COMPLAINTS

The Player may file a complaint within six (6) months after the incident or the settlement of the bet, without prejudice to the special period of 7 (seven) calendar days applicable to game play claims, set out in the Customer Service section.

The Player may not sell, donate, rent, lease, pawn or pledge, under any title, any of his/her claims against the Operator.

If the Player has any complaint about the Operator's performance under the agreement governed by the Terms, he/she must address it to customer service. If customer service's initial response is not satisfactory, the Player can find the player complaint submission form in his/her account, or request it from customer service, and submit it. A sample of the player complaint submission form is also available on the Site; however, since it is important to verify that the complaint comes from a registered Player, the form may only be submitted through the means mentioned above, including e-mail. Upon receipt of the player complaint submission form through one of these means, it becomes a Reportable Complaint if the Player's identity can be verified.

The complaint submission form must include the following information:

• Player's name, address and place of residence;
• Player's account number or name;
• Date of the complaint and date of the disputed event;
• Description of the disputed conduct;
• Amount in dispute;
• URL.

Depending on the nature of the complaint, customer service will send an acknowledgement of receipt within 2 business days (for a Responsible Gaming complaint) or 1 week (for other complaints).

The Operator aims to resolve Responsible Gaming complaints within five (5) business days. If more time is needed to reach a reasonable and informed decision, this period may be extended by two (2) weeks, and Players will be informed of the delay. If the delay is due to the Player's lack of response or slow response, the resolution period may be extended by a further two (2) weeks.

The Operator aims to resolve any other type of complaint within four (4) weeks, which may be extended by a further four weeks if the complaint is complex or the Player's response is slow. The Player will be informed of the extension.

The decision of an ADR entity is binding on both the Operator and the Player who submitted the Reportable Complaint. The Player may only submit complaints to ADR if:

• the value of the claim exceeds EUR 5,000; or
• the claim relates to a Responsible Gaming complaint.

The Player may not initiate any court proceedings in relation to the dispute until he/she has attempted to resolve the claim through mediation and the mediation has ended or the Operator has declined to participate, provided that the right to bring proceedings is not prejudiced by delay.

The Parties note that the Curaçao Gaming Authority (CGA) will not resolve or rule on player complaints, nor act as an alternative dispute resolution (ADR) or escalation body, as it does not mediate individual disputes. The Player may contact the CGA regarding matters such as malpractice, breach of license conditions or whistleblowing.

CUSTOMER SERVICE

Unless otherwise provided in this Agreement, the Player must send all requests to modify data, suggestions, comments or any claim through the contact form on the Site or by e-mail to info@casinoenchile.com.

Game play claims must be submitted through the form provided by the Site in the Contact/Game Play Claim tab, which must be completed in full and expressed clearly and precisely, whether it concerns a particular play on Slots, Live Tables, Bingo or Virtual Tables. The minimum information required for the review must be provided: play ID (the Player can find it in the casino history; every bet has an identification number), date, time at which the claimed event occurred (approximate range), name of the game (for Slots, the title; for Live Tables, the game and table number) and a description of what happened. The claim may be accompanied by an image or screenshot, which must be full size (not just a detail). Claims will be processed in strict order of arrival.

Game play claims for the Sports Betting category must be submitted through the form provided by the Site in the Contact/Sports Betting Game Play Claim tab, which must be completed in full and expressed clearly and precisely, stating the information necessary for the review, such as the Ticket No. (the Player can find it in the casino history) and a description.

Claims regarding plays or game situations received through Online Chat, WhatsApp, phone calls, e-mails or any other means of communication provided by the Operator to its Players for other purposes will not be processed.

The Operator undertakes to respond to the claim within a maximum period of 7 (seven) business days, starting from the business day following receipt of the claim.

Claims must be submitted within a maximum of 7 (seven) calendar days from the original transaction or event giving rise to the claim. Claims filed after this deadline will be rejected outright.

The Operator may request any information it deems necessary to resolve the claim. It will confirm receipt of the claim by e-mail and communicate the estimated response time.

AMENDMENT OF THE AGREEMENT

The Operator reserves the right to amend, modify and update this Agreement, including the rules of the games and bets available in each of the games offered on the Site.

The existence of the amendment and its effective date will be communicated through the Site by means of a notice. The Player must accept the amended version and will not be able to play until he/she accepts such amendment.

The Operator recommends that Players regularly consult the text of the Agreement.

Refusal to accept amendments or updates to the Agreement will necessarily result in the cancellation of the Player Account and the return of its funds (if applicable).

BONUS AND PROMOTION POLICY AND CONDITIONS

Bonuses are amounts of promotional money that the Operator provides free of charge to its Players for use on the Site.

Promotions are special events that the Operator offers to its Players, such as free spins, cash bonuses (an amount to play on Slots) and Slots tournaments.

Promotions include those organized exclusively by the Operator for its Players, as well as promotions offered by the Provider of each game, which are general in nature and open to the entire network of Players across the different sites.

The Operator is solely responsible for the payment of prizes of promotions organized by the Operator itself exclusively for its Players. Likewise, each game Provider is responsible for the promotions it organizes and offers, and shall be solely responsible for the payment of the prizes of such promotions, either directly or through the Operator.

Any "Welcome" bonus is only available to Players who create an account on the Site and who have never had an account before, have never received a welcome offer of any kind, and are invited to take part in the welcome offer because such offer was specifically made to them when registering on the Site. casinoenchile.com belongs to the company W&C N.V., which owns a Group of Online Casinos; therefore, any Welcome bonus will be assigned to a single National Identity Document number, mobile phone number or IP. This means that if the Player registers for the first time on this Site and does not have a Player Account at another casino of the company, he/she will receive the Welcome Bonus; otherwise, if he/she has previously created a Player Account at another casino belonging to our company, he/she will not receive this bonus.

The availability and use of bonuses and promotions are subject to the conditions of each promotion and those set out in this Agreement, as well as the general requirements for use of the Site and the contents of this Agreement. The Player must comply with them in order to benefit from bonuses and promotions.

Unless the particular terms and conditions of a promotion explicitly state otherwise, and given the promotional nature of the Bonuses, bonus offers or promotions granted by the Site to its Players, these have no monetary value and cannot be withdrawn by the Player. Only any winnings generated with the Bonus may be withdrawn. At the time of withdrawal or collection, the winnings generated with the Bonus will be paid.

The Player can access the Terms and Conditions of each Bonus when logged in to the Site, through the Bonuses link, which sets out the special conditions of each bonus the Player may have access to.

The Operator reserves the right at any time to cancel or suspend a Bonus or promotion campaign, even if it has not ended, in which case any winnings obtained or the position a Player held will be void. Among other cases, this measure will be applied when situations such as the following are detected: fraudulent use by the Player, abusive use of the Bonus and promotion system, malfunction of the Bonus and promotion system resulting in illegitimate winnings or positions due to a system error, or an error in the configuration of a promotion.

The Site will offer the possibility of playing Bonuses and promotions on the games enabled and defined unilaterally and freely by the Operator. The Sports Betting, Live Tables and Virtual Casino categories are excluded. Bonuses granted by the Operator are not transferable.

The Player may have several Bonuses but may only use one Bonus at a time.

The Bonus expires when the Bonus balance is below the minimum set for promotional bets. For example, if the minimum amount set is the equivalent of USD $1, the Bonus will expire when the Bonus balance is equal to or less than the equivalent of USD $1. The Bonus target is understood as total bets equivalent to 40 (forty) times the bonus amount. For example, if a Bonus equivalent to USD $10 is granted, the Bonus target will be 40 x USD $10 = USD $400.

Details of Bonus use will be available in the "casino history" on the Site.

Bonuses and promotions will be used with the consent and approval of the Player, and their use is not mandatory for the Player.

The Site will offer the mechanism through which the Player may freely accept or reject the Bonus or promotion, under his/her own decision and responsibility. If the Player waives the Bonus or promotion, it will be immediately and irrevocably removed from his/her account.

The Bonuses or promotions assigned are independent of each other, so the Player may accept or waive each of them in the same way.

The Operator reserves the right to review all gaming records and transactions at any time and/or to monitor the use of any prize, bonus or free plays. If irregular gaming activity (as defined below) is suspected, we reserve the right to disqualify you from any free play or bonus promotion, or any other form of promotion, and/or to withhold all deposits and/or winnings, and/or to close your account.

Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play may include (but is not limited to) equal, zero or low margin betting, or hedge betting (single bets using all or most of your account balance and Bonuses). These types of bets are considered irregular play when made deliberately to exploit bonuses. In addition, the following types of play are also considered irregular play:

• Increasing the balance and then significantly changing your playing pattern (stakes, type of game, betting structure or other betting pattern) to complete any wagering or bonus requirement.
• Using any betting system or placing even-money bets on any game of chance.
• Using the double-up or gamble feature in a game to increase the chances of winning.
• Significantly increasing your balance after placing high-value bets and then placing bets of less than half the value of the previous bet in order to meet the bonus wagering requirements.
• Betting on games that do not contribute to the wagering requirements, or games with a 0% wagering weight as specified in the bonus terms on their specific pages.
• Betting on games with bonus money to accumulate value, losing the Bonus and then securing the bet with the accumulated value through a second deposit.

ANTI-MONEY LAUNDERING REGULATION

As a gambling Operator, we must comply with money laundering prevention rules and any associated regulations.

We must verify all transactions and report any suspicious transaction to the competent authorities.

If you become aware of any suspicious activity related to any of the games on the Site, you must inform us immediately by e-mail to info@casinoenchile.com.

We may suspend, block or close the Player Account and withhold funds in accordance with any applicable anti-money laundering rules.

SEVERABILITY

If any provision of this Agreement is held to be illegal or unenforceable, such provision shall be severed from these rules and all other provisions shall remain in force and unaffected by such severance.

REGULATORY AUTHORITY

The Site is regulated by the provisions of the legislation, ordinances and regulations on gambling issued by the Government of Curaçao. Players acknowledge and accept that the Operator will be obliged to disclose any information about them and/or their Player Account if the regulations so require.

RESTRICTED COUNTRIES

The Site prohibits all citizens of the following countries from accessing our site, creating accounts and using our gaming platform: USA, France, The Netherlands, The Dutch Caribbean Islands, Curacao, Aruba, Bonaire, St. Maarten, St. Eustatia and Saba. Accounts detected as created from these territories will be deleted and their funds (if any) frozen.

CLAIMS, DISPUTES AND CONFLICT RESOLUTION

If any dispute arises from the agreement governed by these terms and conditions, a representative of the Operator's director shall, within 14 (fourteen) business days of a written request from the Player to the Operator, or of the Operator's director becoming aware of such written request (whether or not it was addressed directly to a representative of the Operator's director), engage in good-faith discussions in an effort to resolve the dispute.

If the dispute is not fully resolved after such discussions, each of the parties involved agrees to enter into good-faith mediation to resolve the dispute, in accordance with the rules/procedures in force established by the Government of Curaçao. Unless otherwise agreed between the parties, within 14 (fourteen) business days following the aforementioned agreement to enter into mediation, the mediator shall be appointed by the Operator's director. To initiate mediation, a party must give written notice of the dispute to the other party, referring the dispute to mediation (the "ADR Notice").

Unless otherwise agreed, mediation shall commence no later than 8 (eight) weeks after the date of the ADR Notice.

Neither party may commence any court/arbitration proceedings in relation to the dispute arising from the agreement governed by these terms and conditions until it has attempted to resolve the dispute through mediation and the mediation has ended, or the other party has failed to participate in the mediation, provided that the right to bring proceedings is not prejudiced by delay.

TEST DE LUDOPATIA